This policy was last updated on
August 7, 2008.
This website is operated by
reducemyenergy.com, and this
privacy policy applies to this
website only.
At reducemyenergy.com, we
respect our customers and
understand that you are
concerned about privacy, so
we've instituted policies
intended to ensure that your
personal information is handled
safely and responsibly. We also
have posted this privacy policy
to let you know what kind of
information we collect, how it
is handled, with whom it may be
shared, what choices you have
regarding our use of your
information, and how you may
access some of the data you
provide to us.
As we continue to develop our
website and take advantage of
technologies to improve the
services we offer, this may
change. We therefore encourage
you to refer to this policy on
an ongoing basis so that you
understand our current privacy
policy.
If you have any questions about
this policy, you can contact us
in a number of ways: 1) by using
the Contact Us Form and 2) by
postal mail at Home Energy
Solutions, LLC 31872 Bonhill
Drive Salisbury, MD 21804 3) or
by calling our office at
410-543-8668.
What Information Do We Collect?
We collect various types of
information depending upon how
you use our site.
* When you order from us, your
name, billing address, shipping
address, email address, phone
number, and credit card number
(with expiration date) will pass
through Paypal's payment
gateway. We will retain a record
of your purchases through Paypal.
* When you submit a question to
customer service, we need your
email address to respond, and
you also may provide us with
various additional information
to help us answer your question.
* We also may receive some
information about you from other
sources and may add it to your
account information. For
example, we might get your
updated address from a shipping
provider such as USPS.* We may acquire customer lists
from other parties so that we
may invite new people to visit
reducemyenergy.com. Our policy
is to acquire only lists of
people who have indicated that
they are willing to receive
email offers. Also, each time we
send an email offer, we provide
people with the opportunity to
opt out of receiving future
email offers.
What Are Cookies and Do We Use
Them?
A cookie is a small piece of
information sent by a Web site
that is saved on your hard disk
by your computer's browser. It
holds information a site may
need to interact with you and
personalize your experience. At
reducemyenergy.com, we use two
kinds of cookies: session
cookies and persistent cookies.
Session cookies exist only for
as long as your browser remains
open. Once you exit your
browser, they go away. We use
session cookies to maintain
information we need to have in
order for you to shop at
reducemyenergy.com. For example,
the Session ID cookie that we
ask your browser to hold retains
the ID for your shopping bag.
Without the Session ID cookie,
you can't add merchandise to
your bag and carry it to
Checkout.
Persistent cookies, in contrast,
last from visit to visit; they
do not go away when you exit
your browser. At
reducemyenergy.com, we use
persistent cookies to give you a
more personalized shopping
experience and to help you
navigate our store more
efficiently. We will use your
information to enhance your site
experience. However, you can use
our site without accepting a
persistent cookie. To do so, you
should set your browser options
to reject persistent cookies.
Alternatively, you can set your
browser to notify you when you
receive a cookie, which gives
you the opportunity to decide
whether you want to accept it or
not. In many instances, the Help
button on your browser toolbar
will tell you how you can take
these steps.
Cookies can be used by a Web
site to recognize you. But that
does not necessarily mean any
personal information is stored
in the cookies. At
reducemyenergy.com, we store no
personal information about you
in the cookies. Anything you
choose to tell us about yourself
(such as your address and email
address) is stored safely and
separately on our secured
servers.
We also use cookies to look at
how groups, rather than
individuals, use our Web site.
How Do We Use Your Information?
We may use your information in a
number of ways, including the
following:
* To improve the content on our
Web site. For example, we may
use cookies to find out which
parts of our site or our
products are visited most often.
* To enhance your online
shopping experience. For
example, we may use it to
recognize you and welcome you to
the site.
* For marketing and promotional
purposes. For example, we send
out email and direct mail to our
online and store customers about
products or events that we think
may be of interest to them. We
also may send you offers for
discounts or free services
(e.g., discount coupons or free
shipping) on our site.
Do We Share Your Information?
We share the information with
third parties, including
responsible companies with which
we have a relationship. For
example:
* When you make a purchase, we
may share information about you
and your transaction with other
companies for the purpose of
processing your transaction,
including fraud prevention,
vendor direct shipping and
credit card authorization.
* Some of our vendors may work
closely with us to create a
vendor shop within the
reducemyenergy.com site or to
ship your order directly to you.
In certain instances, we may
share certain information about
you with that vendor (e.g., if
you decide to buy their
products).
* For some of our products,
reducemyenergy.com may provide
you with a link to the supplier
of that product so that you may
get further information. If you
link to the supplier's site, the
supplier may collect or receive
information about you.
In most of the above situations,
these third parties will receive
your information because you
will be visiting their Web sites
or using their links and, in
doing so, you may provide
information directly to them.
You therefore should refer to
their privacy policies to
understand how they handle your
information and what kinds of
choices you have.
Reducemyenergy.com also may
share your personal information
with outside companies that
perform services for
reducemyenergy.com. For example,
we may retain an outside company
to manage a database containing
certain customer information or
to create and distribute an
email offering. In those
situations, the outside party is
performing work for
reducemyenergy.com, and
reducemyenergy.com takes
appropriate steps designed to
ensure your information is used
only to provide the services
requested by reducemyenergy.com,
and not for other purposes.
Additionally, reducemyenergy.com
may share account or other
information when we believe it
is necessary to comply with law
or to protect our interests or
property. This may include
sharing information with other
companies, lawyers, credit
bureaus, agents or government
agencies in connection with
issues related to fraud, credit
or debt collection.
And in the event that some or
all of the business assets of
reducemyenergy.com are sold or
transferred, we generally would
transfer the corresponding
information about our customers.
Finally, we also may provide you
with the opportunity to sign up
on our Web site to receive email
offers.
What Choices Do You Have
Regarding the Use of Your
Information?
We provide you with a number of
choices regarding our handling
of your personal information.
If you do not want to receive
email from reducemyenergy.com
and/or do not want us to share
your information with unrelated
third parties for marketing
purposes, please submit a
request electronically by doing
the following:
To change your privacy options
via email:
* Send an email to
sales@reducemyenergy.com using
the subject line state: "Please
do not send me email" or
"Keep my email address private"
Or, to opt-out of email, you can
click on the unsubscribe link
and hit send at the bottom of
any reducemyenergy.com email
communication.
Note: Once you have submitted
your request you should assume
that it has been successfully
received and your request is
being processed. Please allow us
10 business days from when the
request was received to complete
the removal, as some of our
promotions may already have been
in process before you submitted
your request.
If you prefer to, you may
contact Home Energy Solutions,
LLC by phone at 410-543-8668 or
by mail at Home Energy
Solutions, LLC, 31872 Bonhill
Drive, Salisbury, MD 21804 to notify us of your
request. Again, please allow us
10 business days from when the
request was received to process
your removal.
Because customer lists often are
prepared well in advance of an
offering (sometimes 3-4 months
before the offer is made), you
may continue to receive some
offers after you send us a
request not to use your
information for specified
marketing purposes. We
appreciate your patience and
understanding in giving us time
to carry out your request.
You also may use the address and
phone number above to request
that we not disclose your
personal information to
unrelated third parties for
marketing purposes. If you
choose to write to us, please
include your name, address and
credit card account number (if
you have one) and state "NO
THIRD PARTY SHARING" in your
request.
Can I Access My Information?
* If you have questions about
your order, you may check your
order status online in Account.
* If you would like to email our
Customer Service Department,
please visit our Contact Us page
and email us your questions or
concerns.
* Questions regarding your
charge account may be forwarded
to our Customer Service
Department. Please use the
Contact Us Form and supply the
appropriate subject line in the
subject field.
Is My Information Secure?
reducemyenergy.com is committed
to doing its best to maintain
the security of information
collected on our site. To try to
prevent unauthorized access,
maintain data accuracy, and
ensure the correct use of
information, we have put in
place the appropriate physical,
electronic, and managerial
procedures to safeguard and
secure the information we
collect online.
Private account and customer
information is located on a
secured server behind a
firewall; it is not directly
connected to the Internet.
Encryption is a process by which
a message or information is
scrambled while it is in transit
to Paypal through reducemyenergy.com. It is
based on a key that has two
different parts, public and
private. The public part of the
key is distributed to those with
whom you want to communicate.
The private part is for the
recipient's use only. So long as
you use a browser that allows
for encryption, when you send
personal information to us, you
use a public key to encrypt your
personal information. If your
information is intercepted
during the transmission, it is
scrambled and very difficult to
decrypt. Once we receive your
encrypted personal information,
we use the private part of our
key to decode it.
Thank you for shopping with
reducemyenergy.com. If you have
any questions or comments about
this policy, please visit
Contact Us and send us an email
with your concerns or questions. |
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